Knowledge Base

Installation & Setup

How do I install monsterDSP plugins?

Download the installer from your account dashboard and run it. The installer will automatically place the plugins in the correct directories for your DAW.

Which plugin formats are supported?

Our plugins are available in VST3, AU (Audio Units), and AAX formats for maximum compatibility with all major DAWs.

What operating systems are supported?

We support Windows 10/11 and macOS 10.15 (Catalina) and later. All plugins are optimized for both Intel and Apple Silicon processors.

Licensing & Activation

How does the licensing system work?

Our plugins use a machine-based licensing system. Each license allows activation on one machine at a time. You can transfer licenses between machines as needed.

Can I use my plugins on multiple computers?

Yes, you can transfer your license between computers. Simply deactivate the license on one machine and activate it on another.

What happens if I change my computer?

You can transfer your license to a new computer. Contact our support team if you need assistance with the transfer process.

Technical Support

How do I get technical support?

You can contact our support team through the contact page or email us directly at support@monsterdsp.com.

What information should I include when reporting an issue?

Please include your operating system, DAW version, plugin version, and a detailed description of the issue you're experiencing.

Do you offer remote support?

Yes, we can provide remote assistance for complex issues. Contact our support team to arrange a remote support session.

Product Information

What makes monsterDSP plugins unique?

Our plugins are designed with a focus on sound quality, ease of use, and innovative algorithms that deliver professional results quickly.

Do you offer free trials?

Yes, we offer free trial versions of all our plugins. You can download them from our store page.

Are your plugins CPU efficient?

Yes, all our plugins are optimized for low CPU usage while maintaining high-quality audio processing.

Updates & Maintenance

How often do you release updates?

We regularly release updates to improve performance, add new features, and fix any issues. Updates are free for all licensed users.

How do I update my plugins?

Download the latest installer from your account dashboard and run it. The installer will automatically update your existing installation.

Do updates require re-authorization?

No, updates do not require re-authorization. Your existing license will continue to work with updated versions.

Account & Billing

How do I access my account?

You can access your account through the dashboard where you can manage licenses, download plugins, and view your purchase history.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods through our payment processor.

Do you offer refunds?

We offer a 30-day money-back guarantee for all purchases. If you're not satisfied with your purchase, contact our support team.